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Pharmacy Management: Essentials for All Practice Settings, 3e
Shane P. Desselle, David P. Zgarrick, Greg L. Alston
Preface
Copyright
Contributors
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I.
Why Study Management in Pharmacy School?
Chapter 1
The "Management" in Medication Therapy Management
Chapter 2
Management Functions
Chapter 3
Creating and Managing Value
II.
Managing Operations
Chapter 4
Strategic Planning in Pharmacy Operations
Chapter 5
Business Planning for Pharmacy Programs
Chapter 6
Operations Management
Chapter 7
Managing Medication Use Process Supporting Technologies and Automation
Chapter 8
Ensuring Quality in Pharmacy Operations
Chapter 9
Outcomes Evaluation of Pharmacy Operations
III.
Managing People
Chapter 10
Time Management/Organizational Skills
Chapter 11
Organizational Structure and Behavior
Chapter 12
Human Resources Management Functions
Chapter 13
Customer Service
Chapter 14
Managing the Workplace to Protect the Organization and Improve Employee Quality of Worklife
Chapter 15
Performance Appraisal Systems
Chapter 16
Leadership Theory and Application
IV.
Managing Money
Chapter 17
Financial Reports
Chapter 18
Budgeting
Chapter 19
Third-Party Payer Considerations
Chapter 20
Impact of Health Policy on Health Care Delivery
V.
Managing Traditional Goods and Services
Chapter 21
Marketing Theory
Chapter 22
Marketing Applications
Chapter 23
Purchasing and Inventory Management
Chapter 24
Merchandising
VI.
Managing Value-Added Services
Chapter 25
Value-Added Services as a Component of Enhancing Pharmacists' Roles in Public Health
Chapter 26
Implementing Value-Added Pharmacy Services
VII.
Managing Risks in Pharmacy Practice
Chapter 27
Risk Management in Contemporary Pharmacy Practice
Chapter 28
Compliance with Regulations and Regulatory Bodies
Chapter 29
Preventing and Managing Medication Errors: The Pharmacist's Role
VIII.
Management Applications in Specific Pharmacy Practice Settings
Chapter 30
Entrepreneurship and Innovation
Chapter 31
Applications in Independent Community Pharmacy
Chapter 32
Applications in Chain Community Pharmacy
Chapter 33
Applications in Hospital Pharmacy Practice
Chapter 34
Applications in Managed and Specialty Environments
Chapter 35
Applications in Safety Net Clinics
Chapter 36
Applications in Varied Health Care Systems
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