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AccessPharmacy Help


User support:

  • Access issues (e.g. "I cannot login to my account" or "My username and password is not working")
  • Functionality issues (e.g. "The site does not display correctly on my screen" or "The videos will not play")

Subscriptions support:

Access Issues

Access issues (e.g. "I cannot login to my account" or "My username and password is not working.")

If you have forgotten your username or password, you can retrieve your login information using our online Password Reminder.

For all other access issue, please contact Online Customer Service by email at OnlineCustomer_Service@mcgraw-hill.com or by phone at 1-888-307-5984 (Toll-free, U.S. only) or 1-614-759-3663 (outside the U.S.) between 8 AM and 5 PM Eastern Standard Time. Please be sure to specify your question pertains to AccessPharmacy.

Functionality Issues

Functionality issues (e.g. "The site does not display correctly on my screen" or "The videos will not play")

Display/Browser Support

Why don't I see more of the page when I go to a chapter?

How much of the page you see depends on your monitor screen resolution. We recommend viewing at a screen resolution of 1024 x 768 (for best results) or 800 x 600.

Which browsers and platforms are supported? Which are not supported?

AccessPharmacy currently supports the following browsers: Chrome (versions 4 and higher), Microsoft Internet Explorer (versions 7 and higher), Mozilla Firefox (versions 2 and higher), and Safari (versions 3 and higher), on the MS Windows (XP and Vista) and Apple Mac OS X operating systems.

Can I safely use pop-up blockers on the site?

No. Please disable all pop-up blockers. Some core content, including videos, grand rounds, and drug monographs, appears in pop-up windows.

Audio & Video

What software do I need to play audio and/or video files?

Some video and audio files require the free QuickTime Player. Other video files require the free Flash Player 8 (or higher). Both are available for PCs and Macs.

QuickTime Download | Flash Player Download

I have QuickTime or Flash loaded but I can't hear the audio.

  • If you just downloaded QuickTime or Flash and are still not able to play video/audio files, you may need to clear your cache and re-start your browser. Click here for instructions on how to clear your cache.
  • Make sure you have your speakers turned on and up to a sufficient volume
    • Still have a question? Please contact our Help Support Desk by e-mail at techsupport@mhprofessional.com, or telephone at 1-888-307-5984 (U.S.) or 1-617-746-2874 (outside the U.S.) 9am - 5pm, Monday - Friday, Eastern Standard Time.